please help

tomas · Post by **tomas** » 14 Apr 2010, 08:51

please help me i have read about OTRS and i liked it and i would like to use it but the problem is with the installation part. my operating system is Linux so can any one tell me which package to download and also how to install it in Linux. any suggestion will help.

Thanks any way.

Post by **Mike_B** » 14 Apr 2010, 11:06

Hi Tomas,

Which Linux version are you on? If you're on a distribution such as CentOS, Red Hat, Suse, you should download the appropriate RPM from http://otrs.org/download
If you're on Debian or Ubuntu, you'll find instructions here:
http://wiki.otrs-forum.de/index.php?tit ... %2810.4%29

For openSUSE, step-by-step instructions are here:
http://wiki.otrs-forum.de/index.php?tit ... n_openSUSE

And of course we have the manual which provides general instructions:
http://doc.otrs.org/2.4/en/html/c444.html

If you have questions, please feel free to ask!
--
Mike

tomas · Post by **tomas** » 16 Apr 2010, 14:41

well the thing is that i have installed otrs before but i didn't know how i installed it and i tried to install it in another computer and want to test it but i couldn't install it so my question is how to install it. Can any one tell me how? describing it specifically that would help and after that how can i test it please any suggestion will help.

Thanks .

Post by **jojo** » 16 Apr 2010, 15:32

You don't know how to install a rpm?

tomas · Post by **tomas** » 19 Apr 2010, 07:48

yes i want to know how and can any one be specific when you describe the installation process.

thanks any ways!

Post by **Mike_B** » 19 Apr 2010, 08:27

tomas wrote:yes i want to know how and can any one be specific when you describe the installation process.

I guess we would like to help you here, or at least to point you in the right direction. But for us to be able to do so, you would need at least specify what platform you're using (so: Windows Server 2008, or CentOS Linux, or Ubuntu or...??)

Regards,

Mike

diginin · Post by **diginin** » 19 Apr 2010, 08:50

tomas wrote:please help me i have read about OTRS and i liked it and i would like to use it but the problem is with the installation part. my operating system is Linux so can any one tell me which package to download and also how to install it in Linux. any suggestion will help.

Thanks any way.

I can only recommend that you take a bundled package, if you are having problems installing on linux. If you really want linux, please try

http://www.turnkeylinux.org/otrs

tomas · Post by **tomas** » 20 Apr 2010, 10:38

i am using ubuntu.

Post by **Mike_B** » 20 Apr 2010, 10:45

Well, than, please follow these instructions. If you're stuck somewhere, please describe what you did and what issue you have.

http://wiki.otrs-forum.de/index.php?tit ... %2810.4%29

And, it seems like you're not really familiar with linux. As Shawn recommended, it might be a good solution to use a Turnkey VM. This will save you the hassle of installing and configuring Ubuntu and OTRS, it's just a simple, ready-made VM that you download. The only drawback is that the OTRS version there is a bit dated.

--
Mike.

diginin · Post by **diginin** » 20 Apr 2010, 10:53

It would also be possible to update the turnkey linux machine after getting your system up-and-running. Another good appliance (which costs) is available @ http://www.jumpbox.com/ this has the advantage of OS support and upgrades, and it uses the newest OTRS.

tomas · Post by **tomas** » 20 Apr 2010, 11:04

It is true that i am not familiar with linux but i am trying too. so what i relly want is to install otrs the hardest way so that it would be easer for me to install it in another machine so i will follow the instruction that you gave me and i will try it if another problem occurred i will let you know just like you ask.

tomas · Post by **tomas** » 21 Apr 2010, 13:49

can i install it by changing the name in the same directory because i have installed it using the name otrs first. so can it be done?

tomas · Post by **tomas** » 23 Apr 2010, 09:01

please i need help on how to set cron job and also
use Apache::DBI ();
Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'my-secret-pass');
use DBI ();

and also some of the perl are not installed how can i fix it?

Post by **Mike_B** » 23 Apr 2010, 09:20

tomas wrote:please i need help on how to set cron job and also
use Apache::DBI ();
Apache::DBI->connect_on_init('DBI:mysql:otrs', 'otrs', 'my-secret-pass');
use DBI ();

and also some of the perl are not installed how can i fix it?

Hi Tomas,

Configuring Apache::DBI is very simple, you already showed the couple of lines that you need, just replace my-secret-pass with the password you set for the database when using the web installer. If you forgot what you used, just look in /opt/otrs/Kernel/Config.pm and see what is stored under $Self->{DatabasePw}.

Setting up the cron jobs is described here:
http://wiki.otrs-forum.de/index.php?tit ... _cron_jobs
If you still have issues with that, please explain with WHAT part exactly.

And with 'some of the perl' you mean some modules? Please let us know which ones. It is true Encode::HanExtra is not in the Ubuntu or Debian repos currently, but most people don't need it, and there's a slightly outdated version of CGI, but that's also not a huge showstopper. Anything else should be OK as long as you just followed the instructions in the wiki.
--
Mike

tomas · Post by **tomas** » 23 Apr 2010, 10:09

ok thank you. but is it possible to find a user guide on how to use otrs. if yes can you help me or point me in a right directions.