Support Data Collector vs otrs.CheckModules.pl perl module versions

[piotrusx]

Hello,
Support Data Collector module in my Znuny instillation shows different perl modules versions.
On my user "otrs" account - otrs.CheckModules.pl script shows the correct values but Support Data Collector module shows the wrong valuse.
My Znuny installation uses "otrs" user.
How can I fix it?
Could you help me?
I attached two sample screens.

Piotr.

[zzz]

Hello Piotr,

Just in case you've updated the Perl modules recently: The Support Data Collector may cache entries for up to 10 minutes. Delete the cache or wait a moment and try it again.

— Emin

[piotrusx]

I did it a few days ago. I executed otrs.Console.pl Maint::Cache::Delete also. It didn't help.
Should I delete any temp directory?

[piotrusx]

When I run AdminSupportDataCollector it uses my Perl modules that come with the base Perl installation from the repository.
It ignores my Perl modules that I downloaded from CPAN for the OTRS user.
When I run the script manually it works correctly.

[root]

When I run AdminSupportDataCollector it uses my Perl modules that come with the base Perl installation from the repository.
It ignores my Perl modules that I downloaded from CPAN for the OTRS user.
When I run the script manually it works correctly.

Hi,

CPAN modules must be installed systemwide! You have two different users: the application user and the web server user. That's why you see different version.

- Roy

[piotrusx]

Redhat system repositories do not provide all the modules and versions required by Znuny. It is almost impossible to provide such modules using system repositories/rpm packages. We have to add/update it manually.

[zzz]

It's not about where you get the Perl modules from, it's about where you install them and who has the permission to access it.

Just install the modules system-wide, as Roy has mentioned. That is the default if you use the root user. Don't use the znuny-user to install the packages via CPAN.

— Emin

[piotrusx]

The problem is that the perl-homedir RPM sets up a local::lib for all users, including root, so any modules installed as root get installed to its local::lib instead of the global sitelib as expected.

[zzz]

I mean, according to the doc, that's what perl-homedir is supposed to do.

I am not sure if you're aware that this module has nothing to do with Znuny. If you don't need it, uninstall it and if you need it, there should be a way to install system-wide modules anyway.

[skullz]

Check this for system wide
viewtopic.php?p=172324#p172324