Some emails received (from Veeam/Altaro) received in wrong formatting

bmitacs · Post by **bmitacs** » 04 Oct 2023, 09:52

Hi

We have an issue that some emails, notably from Altaro & Veeam software, seem to loose their HTML formatting when received in Znuny.

For example, email received from Altaro looks like this:

Code: Select all

<!-- HEADER STARTS BELOW -->

<html>
<head>
 <meta content="text/html; charset=UTF-8" http-equiv="Content-Type" />
 <title>Altaro Hyper-V Backup - Email Notification</title>
 
    <style type="text/css">

 h3 {
  font-family: Segoe WP, Segoe UI, Arial;
 }

 .license-issue {
  font-size: 13px;
  font-family: Segoe WP, Segoe UI, Arial;
  text-align: left;
 }
 
 notification_outer-wrapper {

Any idea what can be done?

Post by **root** » 04 Oct 2023, 10:20

Hi,

Without the plain email, it's hard to guess.

- Roy

bmitacs · Post by **bmitacs** » 05 Oct 2023, 11:00

What do you mean, the plain email? The full extract of the email received?

Znuny and ((OTRS)) Community Edition

Some emails received (from Veeam/Altaro) received in wrong formatting

Some emails received (from Veeam/Altaro) received in wrong formatting

Re: Some emails received (from Veeam/Altaro) received in wrong formatting

Re: Some emails received (from Veeam/Altaro) received in wrong formatting