Loginproblem after update 7.0.9 => 7.0.10

Moderator: crythias

Post Reply
greinick
Znuny newbie
Posts: 15
Joined: 26 Apr 2021, 10:22
Znuny Version: 7.0.16
Real Name: GR

Loginproblem after update 7.0.9 => 7.0.10

Post by greinick »

Hi,

I did a rpm package update today from Znuny 7.0.9 to 7.0.10 today and after that I can't login anymore from macOS 13.5 and Safari and Chrome. No error messages or website feedback. Just staying at the login page.

The session I had open in Firefox was logged in, but there is an overlay see screenshot, which prevents me from clicking anywhere else. ... :(

I restarted the server and my macClient and all browsers. Still no login :( Same for my colleagues on mac and windows.

Any suggestions or ideas? A bug? A missing update script, some magic?

Thanks for feedback and regards . Götz


Bildschirmfoto 2023-08-29 um 09.47.08.png
You do not have the required permissions to view the files attached to this post.
root
Administrator
Posts: 3968
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Loginproblem after update 7.0.9 => 7.0.10

Post by root »

HI,

Without knowing what your update steps were it's hard to guess what is wrong.

If you're stuck at the login page, have you checked the Javascript console? Anything in the application ,of or Apache error_log?

How is the screenshot related to your issue?

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
greinick
Znuny newbie
Posts: 15
Joined: 26 Apr 2021, 10:22
Znuny Version: 7.0.16
Real Name: GR

Re: Loginproblem after update 7.0.9 => 7.0.10

Post by greinick »

Hi,

The update step I did was:
  • yum update ./znuny-7.0.10-01.noarch.rpm
  • reboot
The screenshot shows the overlayed "my Tickets" Popup which is originally on the right side of the webpage.

I'v not seen anything in the Apache error_log.

Here the screenshot for the js-console mesages

Thansk for your help!
Bildschirmfoto 2023-08-29 um 14.21.02.png
You do not have the required permissions to view the files attached to this post.
skullz
Znuny superhero
Posts: 624
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:

Re: Loginproblem after update 7.0.9 => 7.0.10

Post by skullz »

Did you perform

Code: Select all

scripts/MigrateToZnuny7_0.pl
As per https://doc.znuny.org/znuny/releases/in ... e-7.0.html
greinick
Znuny newbie
Posts: 15
Joined: 26 Apr 2021, 10:22
Znuny Version: 7.0.16
Real Name: GR

Re: Loginproblem after update 7.0.9 => 7.0.10

Post by greinick »

I thought, that was not manually needed when updating by rpm .... so I skipped it.

I reinstalled and run the script and now the "overlay-loging-fail" is gone.

Works as expected. Thanks a lot !

/Götz.
Post Reply