We use AD to control access to roles/groups in otrs. I have a user that is not seeing any new tickets in the new ticket portion of the dashboard for a certain queue. I have removed the user from the role and then re-added but it still does not show up. I have added the role to myself and another support staff and the tickets show up. Is there a user setting that they could have changed that would have removed these?
OTRS 6.0.33
New Ticket panel on dashboard
Moderator: crythias
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dsekelybrs
- Znuny newbie
- Posts: 42
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
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dsekelybrs
- Znuny newbie
- Posts: 42
- Joined: 30 Mar 2017, 19:37
- Znuny Version: 6.0.33
- Real Name: David Sekely
Re: New Ticket panel on dashboard
I was able to resolve this. Somehow the user did something with the filtering on that portion of the dashboard and It took me some time to realize it.
Is there a way to disable that feature?
Is there a way to disable that feature?