[SOLVED] Adding additional agent field in v7

[gob]

Regarding this howto:
viewtopic.php?t=19936

Is this still a valid processes for Znuny v7.x?
I have tried dropping the file in the specified folder and refreshed sysconfig but I do not see the new parameter there or in the agent prefs.
there is a sub directory called XML in that path with other .xml files in it. Is that now the correct location?
Also I notice the other xml files in that location have an otrs_config version="2.0" attribute rather than v 1.0 as in this thread.

I have tried tweaking both the above but I still do not see the new field.

[root]

Hi,

The XML definition changed with version 6. Here an example for 6.5/7.0:

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="2.0" init="Config">
    <Setting Name="PreferencesGroups###NameItHere" Required="0" Valid="1">
        <Description Translatable="1">Make it understandable.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">UserProfile</Item>
                <Item Key="Label" Translatable="1">Label it</Item>
                <Item Key="Key" Translatable="1">UserChooseYourKey</Item>
                <Item Key="Block">Input</Item>
                <Item Key="PrefKey"> UserChooseYourKey </Item>
                <Item Key="Data">[% Env("UserChooseYourKey") %]</Item>
                <Item Key="Prio">0600</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
</otrs_config>

- Roy

[gob]

Thanks for your reply @Roy

I'm still struggling to get this showing.
I have tried with your exact text and also substituting the details.
I have tried in the suggested location and also the XML folder, changing the Prio value and reloading the System Configuration each time.

[root]

Hi,

Put the content in a file with .xml as an extension, and place the file in the XML folder.

Run bin/otrs.Console.pl Maint::Config::Rebuild with the Znuny user

The Prio ist the order of the preferences, nothing else.

- Roy

[gob]

Ah!!!
The new field appears in the Agent Personal Preferences and not where I was looking in the Agent Management screen.

Thanks for your help again @roy