I have two tickets: Master and Slave.
When I merge Slave into Master, in system log I have this notice:
[Notice][Kernel::System::Ticket::TicketStateSet] Permission denied on TicketID: 53550 / StateID: 9!
The ID 53550 is the Slave and 9 is the "meged" state id.
Master and slave are in a queue belonging to a group I have rw.
The result is that Slave remain in its state.
I need to add a Generic Agent Jow on TicketMerge event to assign "merged" to this ticket.
How can I do?
error on setting state to slave merged ticket
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