Services options not showing correctly

[iclaude]

Greetings,

I have noticed that the services in OTRS are showing incorrectly in the production installation:

Service-Incorrect1.jpg

Service-Incorrect2.jpg

While on my dev installation the services are showing correctly:

Service-Correct.jpg

Can you please help me correct this in my production installation?

Best Regards

[root]

Hi,

There is no service/sub service field by default. Is this a customization or another kind of input field?

- Roy

[iclaude]

Hi,

Thank you for your reply.

I should be able to see the service tree the same way it appears on the Dev installation.

Here is another example when adding services into an SLA or Creating a new:

Correct (in the Dev Installation):

SLA-Correct.jpg

Incorrect(in the production Installation):

SLA-Incorrect.jpg

Best Regards

[root]

Hi,

If not all services are shown then my guess would be that you have not set all of them as a default service (Admin -> Service<>Customer User -> Default Services)

- Roy

[iclaude]

Hi,

Thank you for your reply.

maybe I am not explaining correctly.
If you look at the images above they showing different information in the field services.
In both screens it should be like the ones where I have marked correct.

Example:
I should be able to assign multiple services to an SLA, but in the images above I cannot see the buttons(select all, clear all, filters and confirm) in my production environment, while in the Dev I can see.

Hope I have explained it better now.

Best Regards

[root]

Hi,

Got it. Sorry for the confusion. Please check for Javascript errors in the browser console first.

- Roy

[iclaude]

Hi,

Thank you for your reply.

I am getting the following errors:

FF-Error-1.jpg

FF-Error-2.jpg

FF-Error-3.jpg

Best Regards

[iclaude]

Hi,

Got it. Sorry for the confusion. Please check for Javascript errors in the browser console first.

- Roy

Hi !

I have shared the images of the errors I am getting in the browser.
Have you seen it?
Can you please help?

Best Regards

[root]

Hi,

Please can you tell me the number of services in each system? You can use the SQL Box in the admin area with this query:

Code: Select all

SELECT COUNT(*) FROM service WHERE valid_id=(SELECT id FROM valid WHERE name='valid')

- Roy

[iclaude]

Hi,

Please can you tell me the number of services in each system? You can use the SQL Box in the admin area with this query:

Code: Select all

SELECT COUNT(*) FROM service WHERE valid_id=(SELECT id FROM valid WHERE name='valid')

- Roy

Greetings,

Thank you for you response.
Find below the requested information:

a) The service count for the production environment(the one with the problem):

Service-Count-PRD.jpg

b) The service count for the dev environment:

Service-Count-DEV.jpg

Best Regards

[root]

Hi,

Here we are: you have more than 1000 available entries and that is the reason why the modernized option is disabled (for performance reasons).

You can change that by modifying the value of MaxNumberOfOptions in the file Core.UI.InputFields.js, but I would not do this.

- Roy