Hello,
Is it possible in OTRS 6 CE, to have option to select specific agent as default owner of a ticket?
Something like default state in different agentticketresponsible, agentticketnote, agentticketclose etc.
Thank you in advance.
BR,
Georgi
Select agent as Default owner
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liquidxtc13
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Re: Select agent as Default owner
Hi graychev,
to my knowledge, there is no setting to set the owner automatically.
I think a feasible solution is to use the GenericAgent. You can have the GenericAgent set the owner of the ticket based on time parameters or on ticket events.
I hope this helps,
Cheers!
to my knowledge, there is no setting to set the owner automatically.
I think a feasible solution is to use the GenericAgent. You can have the GenericAgent set the owner of the ticket based on time parameters or on ticket events.
I hope this helps,
Cheers!