service Catalog

[dacare]

Hello, I need to create a service catalog linking the service to its price. Something like that:

1- Service: e-mail account creation - Metric: 5 Units Technical Service (UST) - Price: R $ 5,00 reais;
2 service: User Account Creation - Metric: 10 Units Technical Service (UST) - Price: R $ 10,00 reais;
3 Service: Computer Formatting - Metric: 7 Units Technical Service (UST) - Price: R $ 7,00 reais;

Working in an agency of the Federal Government and all IT service contracts are outsourced, the payment is not made by man / hour (job) but is done by service performed, so each type of service has its price, ie, when a call is open it is associated with a particular service with the price already established!

Later in the month it will generate a report with all the so-called run and the price of each call. The total of these is called the value to be paid to the third party.

Does anyone have any idea how to implement this model in OTRS?

[zzz]

Hello,

Creating another topic is not going to increase the chance of getting help.

— Emin

[skullz]

i make it simple, use the combination of

- ticket dynamic field (text)
- generic agent
-- ticket event = ticket create / service update
-- ticket filter = Service ?
--ticket update = dynamic field ? (put your price).

this should update the ticket with the price based on selected service.

[root]

Hi,

Why does nobody is working with service preferences? This would allow maintaining a price for every service.

- Roy

[liquidxtc13]

Hi Roy,

tbh, I've never hear of service preferences. A quick Google search didn't really get me far.. What exactly does it do, and how do I activate it?

Cheers!

[root]

Hi,

A service preference is a new field for a service and can be added with a custom XML file.

- Roy

[zzz]

The first one is for free (no XML needed).

Search for "ServicePreferences###Comment2"

— Emin

[root]

Thanks Emin, I always forget this one.

[liquidxtc13]

Thanks you two.
But I still don't get the purpose of this field. Is it just a plain text field one can use to input any text? Or does it serve a specific purpose?

Cheers

[root]

Hi,

Service preferences are - if there is no other definition (bundled with some code) - just text fields. The purpose comes with the use case. E.g. in this example if would put the price in it and use SQL queries to get a report with tickets and a price based on the service.

Keep them in mind to have the possibility to store service-related data. Like a service owner, routing information, etc. Most of the time it needs just a little bit of custom code to make them alive.

- Roy

[liquidxtc13]

Awesome, thanks for the explanation!