Send replies and notifications to address from incoming message not from customer's profile

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a1eksei
Znuny newbie
Posts: 1
Joined: 05 Mar 2021, 10:59
Znuny Version: 6.0.11
Real Name: Alex

Send replies and notifications to address from incoming message not from customer's profile

Post by a1eksei »

Hi,

Just managed to set LDAP as a backend for customers and there is a problem. A person in LDAP can have more than one mail address and when a message from any of person's addresses is being fetched to OTRS it is linked to right person like a charm. But when it's time to reply or send a notification, OTRS picks up first email from LDAP. I think that it should pick mail from last article. Changing parameters like Ticket::Frontend::ComposeReplaceSenderAddress and Ticket::Frontend::ComposeAddCustomerAddress doesn't affect the issue. I'm looking for help to resolve it.
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