Hi,
Today i tried to update from OTRS 6.0.26 to Znuny 6.0.32. I am getting this error while trying to update the packages
Upgrading installed packages...
ERROR: OTRS-otrs.Console.pl-Admin::Package::UpgradeAll-10 Perl: 5.26.1 OS: linux Time: Mon Mar 8 03:42:49 2021
Message: Can't perform GET on https://ftp.otrs.org/pub/otrs/misc/pack ... sitory.xml: 500 Can't connect to ftp.otrs.org:443
Traceback (19713):
Module: Kernel::System::WebUserAgent::Request Line: 221
Module: Kernel::System::Package::_Download Line: 3585
Module: Kernel::System::Package::PackageOnlineRepositories Line: 1341
Module: Kernel::System::Package::_ConfiguredRepositoryDefinitionGet Line: 5339
Module: Kernel::System::Package::_PackageOnlineListGet Line: 5262
Module: Kernel::System::Package::PackageUpgradeAll Line: 3202
Module: (eval) Line: 139
Module: Kernel::System::Console::Command::Admin::Package::UpgradeAll::Run Line: 131
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: bin/otrs.Console.pl Line: 36
The following packages could not be found in the on-line repositories...
OTRSMasterSlave
OTRS_SugarCRM_Connector
Survey
SystemMonitoring
TimeAccounting
Fail.
Please help me out.
Error while trying to update packages
Moderator: crythias
-
- Znuny newbie
- Posts: 90
- Joined: 24 Mar 2014, 13:58
- Znuny Version: 6.0.26
- Real Name: Krishna M S
- Company: Toradex AG
Re: Error while trying to update packages
Here is the error when i login to the GUI and click on Package Manager
OTRSMasterSlave 6.0.22 - Package not correctly deployed! Please reinstall the package.
OTRS_SugarCRM_Connector 6.0.25 - Package not correctly deployed! Please reinstall the package.
Survey 6.0.17 - Package not correctly deployed! Please reinstall the package.
SystemMonitoring 6.0.11 - Package not correctly deployed! Please reinstall the package.
TimeAccounting 6.0.15 - Package not correctly deployed! Please reinstall the package.
Kindly suggest.
OTRSMasterSlave 6.0.22 - Package not correctly deployed! Please reinstall the package.
OTRS_SugarCRM_Connector 6.0.25 - Package not correctly deployed! Please reinstall the package.
Survey 6.0.17 - Package not correctly deployed! Please reinstall the package.
SystemMonitoring 6.0.11 - Package not correctly deployed! Please reinstall the package.
TimeAccounting 6.0.15 - Package not correctly deployed! Please reinstall the package.
Kindly suggest.
Re: Error while trying to update packages
HI,
using znuny requires the znuny repo because ftp.otrs.org is down
Flo
using znuny requires the znuny repo because ftp.otrs.org is down
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 90
- Joined: 24 Mar 2014, 13:58
- Znuny Version: 6.0.26
- Real Name: Krishna M S
- Company: Toradex AG
Re: Error while trying to update packages
Hi,
Please let me know how to add this repository?
One thing i saw was if i click on Re-install, it took some time but re-installed.
Is this the only way?
Regards,
Krishna M S
Please let me know how to add this repository?
One thing i saw was if i click on Re-install, it took some time but re-installed.
Is this the only way?
Regards,
Krishna M S
-
- Znuny newbie
- Posts: 90
- Joined: 24 Mar 2014, 13:58
- Znuny Version: 6.0.26
- Real Name: Krishna M S
- Company: Toradex AG
Re: Error while trying to update packages
Hi,
Also when i click on Package Manager, it takes a couple of mins to open. I guess, it is trying to search for ftp.otrs.org.
Is it possible to change it to znuny repository?
If so, please let me know the steps.
Regards,
Krishna M S
Also when i click on Package Manager, it takes a couple of mins to open. I guess, it is trying to search for ftp.otrs.org.
Is it possible to change it to znuny repository?
If so, please let me know the steps.
Regards,
Krishna M S
-
- Znuny superhero
- Posts: 621
- Joined: 24 Feb 2012, 03:58
- Znuny Version: LTS and Features
- Real Name: Mo Azfar
- Location: Kuala Lumpur, MY
- Contact:
Re: Error while trying to update packages
root wrote: ↑19 Feb 2021, 12:06 If you experience any issues with accessing the online repository for the Freebies: the server / dns entry for ftp.otrs.org is gone.
You can replace the system configuration Package::RepositoryRoot with the value https://download.znuny.org/releases/mis ... sitory.xml.
For ITSM replace the URL in the SysConfig Package::RepositoryList with (whatever applies to you system)
- https://download.znuny.org/releases/itsm/packages6/
- https://download.znuny.org/releases/itsm/bundle6/
- https://download.znuny.org/releases/itsm/packages5/
- https://download.znuny.org/releases/itsm/bundle5/
This will be the default setting with the upcoming version 6.0.33 of Znuny and covers updates of the known add-ons and ITSM add-ons.
- Roy
-
- Znuny newbie
- Posts: 90
- Joined: 24 Mar 2014, 13:58
- Znuny Version: 6.0.26
- Real Name: Krishna M S
- Company: Toradex AG
Re: Error while trying to update packages
Hi,
This setting worked. Thank you very much.
Krishna M S
This setting worked. Thank you very much.
Krishna M S