Dropdown fields/options stay Loading... on Firefox

Moderator: crythias

Post Reply
iclaude
Znuny advanced
Posts: 100
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

Dropdown fields/options stay Loading... on Firefox

Post by iclaude »

Greetings,

I am having problems using OTRS 6.0.30 on Firefox 68.9.0esr.
When I try to access dropdown fields it only shows the message Loading... and does not show the other options.
OTRS_FIREFOX_ERROR.jpg
Can anyone help me?

Best Regards
You do not have the required permissions to view the files attached to this post.
OTRS 6
reneeb
Znuny guru
Posts: 5018
Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
Contact:

Re: Dropdown fields/options stay Loading... on Firefox

Post by reneeb »

Did you check the system log in the admin area? Can you open the browser's developer tools (F12) and check if there are any errors in the JavaScript console?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
iclaude
Znuny advanced
Posts: 100
Joined: 31 Mar 2016, 10:30
Znuny Version: OTRS 6.0.30
Real Name: Claude Chelene

Re: Dropdown fields/options stay Loading... on Firefox

Post by iclaude »

reneeb wrote: 20 Jan 2021, 13:33 Did you check the system log in the admin area? Can you open the browser's developer tools (F12) and check if there are any errors in the JavaScript console?
I have already checked the System log in, but now I have checked the Javsacript console on the browser and found this errors:
FIREFOX_CONSOLE.jpg
You do not have the required permissions to view the files attached to this post.
OTRS 6
Post Reply