Filter setup

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ostlund01
OTRS newbie
Posts: 1
Joined: 14 Jan 2021, 11:31
OTRS Version?: 6.0
Real Name: Kristofer

Filter setup

Post by ostlund01 »

Hi
I am having trouble with a filter set up that I want to create.

2 queues: Queue 1 and Queue 2

I want all incoming emails from @domain1.com to go to queue 1. Thats no problem and is working as it should.

But now I also want name@domain1.com to go to queue 2. This aint working and the email is still getting filtered via the above rule.

Solution to this?

/Regards
Kristofer

root
Administrator
Posts: 2565
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Filter setup

Post by root »

Hi,

Check the order of your Postmasterfilter. The one for @domain1.com should be before the one with name@domain1.com.
I recommend prefixing the filter with numbers like 1000 filter a and 1100 filter b
- Roy
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