Variables in transition acts

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OTRS newbie
Posts: 9
Joined: 21 Dec 2020, 13:06
OTRS Version?: Six
Real Name: Eduardo Bido

Variables in transition acts

Post by EduardoBido »

Is there any way I can insert customer variables in this part of the process, specifically in the "from" key? The only variables that I can use in this step are those of dynamic field and those that contain '"TITLE" in the name, but none of these references the customer's information, which is what I need!

I tried several variables including the one in the photo and none of them worked

Basically I wanted "from" to be the user who created the process.
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Re: Variables in transition acts

Post by wurzel »


AFAIK the creator is not a variable you can use :-(

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    Re: Variables in transition acts

    Post by root »


    wurzel is right, no chance without commercial add-ons :-/

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