Notification recipients

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EduardoBido
OTRS newbie
Posts: 9
Joined: 21 Dec 2020, 13:06
OTRS Version?: Six
Real Name: Eduardo Bido

Notification recipients

Post by EduardoBido »

The options that the notifications present are not enough for me (image in attachments). I need to send an email to a person not related to the ticket, but to a dynamic field on that ticket. Is there any way I can add it to these prescribed options? I also tried to use the recipients of the first article, but I can't seem to get it to work.

Thanks in advance.
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root
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Re: Notification recipients

Post by root »

H Eduardo,

This is how it looks for me:
2021-01-11 at 10.18 PM.png
- Roy
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EduardoBido
OTRS newbie
Posts: 9
Joined: 21 Dec 2020, 13:06
OTRS Version?: Six
Real Name: Eduardo Bido

Re: Notification recipients

Post by EduardoBido »

Yeaah, it was in front of my eyes :lol: :lol:

Thank you

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