Process Management with CMDB

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gslongo
OTRS newbie
Posts: 6
Joined: 08 Mar 2018, 10:58
OTRS Version?: OTRS6

Process Management with CMDB

Post by gslongo »

Hi everyone,

First of all best wishes for 2021 :-)

I have a question about possibilities of OTRS Community Edition and CMDB. In process templates, do is it possible to play with config items in Activities dialogs and transition states ? I did not found any doc/examples about it. The goal would be to create a process to simple RMA requests

Thank you in advance

root
Administrator
Posts: 2563
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
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Re: Process Management with CMDB

Post by root »

Hi,

I only knew commercial add-ons with transition actions that modify CIs . Which attributes do you like to change within your RMA process?

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

skullz
OTRS wizard
Posts: 382
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6
Real Name: Skullz
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Re: Process Management with CMDB

Post by skullz »

My Github
OTRS Quick Links
If you are lucky, i write it for you 8)

root
Administrator
Posts: 2563
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Process Management with CMDB

Post by root »

👍 You're right. For linking with CIs in a process a good choice.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

gslongo
OTRS newbie
Posts: 6
Joined: 08 Mar 2018, 10:58
OTRS Version?: OTRS6

Re: Process Management with CMDB

Post by gslongo »

I will have a look on this package, thank you !

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