Process Management with CMDB

[gslongo]

Hi everyone,

First of all best wishes for 2021

I have a question about possibilities of OTRS Community Edition and CMDB. In process templates, do is it possible to play with config items in Activities dialogs and transition states ? I did not found any doc/examples about it. The goal would be to create a process to simple RMA requests

Thank you in advance

[root]

Hi,

I only knew commercial add-ons with transition actions that modify CIs . Which attributes do you like to change within your RMA process?

- Roy

[skullz]

https://opar.perl-services.de/dist/Dyna ... Item-6.0.3

[root]

https://opar.perl-services.de/dist/Dyna ... Item-6.0.3

You're right. For linking with CIs in a process a good choice.

- Roy

[gslongo]

I will have a look on this package, thank you !