Customer ticket

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EduardoBido
OTRS newbie
Posts: 9
Joined: 21 Dec 2020, 13:06
OTRS Version?: Six
Real Name: Eduardo Bido

Customer ticket

Post by EduardoBido »

In the customer area, there is only the "new ticket" option. I can create another option, for example, new ticket X, with different fields to be filled in from the original "new ticket"?

Another question, there is some way that a customer interacts with an ticket, like aproving or refusing other customer ticket, or just agents can do that?

I'm using OTRS 6.0.1 Comunnity Edition

root
Administrator
Posts: 2563
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
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Re: Customer ticket

Post by root »

Hi,
EduardoBido wrote:
05 Jan 2021, 19:29
In the customer area, there is only the "new ticket" option. I can create another option, for example, new ticket X, with different fields to be filled in from the original "new ticket"?

Another question, there is some way that a customer interacts with an ticket, like aproving or refusing other customer ticket, or just agents can do that?
Hi,

Both of your rqeuests are possible with the process management.

- Roy
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