Error in /var/log/messages with each mail fetch

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S1lv3rW1z4rd
OTRS newbie
Posts: 24
Joined: 10 Oct 2017, 13:45
OTRS Version?: 6.0.30
Real Name: NB
Company: montova

Error in /var/log/messages with each mail fetch

Post by S1lv3rW1z4rd »

Ok so I just upgraded from 6.0.16 to 6.0.30 today.
After some hickups with extra perl modules needed due to Znuny4OTRS the upgrade completed without errors.

However after checking the log I get this message for each inbound mail;

Dec 29 16:55:19 vslc7otrs01 OTRS-CGI-10[1853]: [Error][Kernel::System::Main::Require][Line:76]: Need module!

Is there any way to check what is on line 76 and what the system requires ?
I already performed a "bin/otrs.Console.pl Maint::Config::Rebuild --cleanup" that completed without issue but the error message is still there.

I have only 1 installed repo;
Znuny4OTRS-Repo
With one add-on enabled;
Znuny4OTRS-MarkTicketSeenUnseen

Oh and fetching mails is not an issue, it seems to work fine like before.
Not even sure this error in the log is related to the upgrade.
But I would like to keep the log clean, so fix this issue.
Last edited by S1lv3rW1z4rd on 29 Dec 2020, 18:06, edited 1 time in total.
Running OTRS 6 Community Edition (6.0.30) on CentOS 7.9/MYSQL/Apache2

root
Administrator
Posts: 2563
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
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Re: Error in /var/log/messages with each mail fetch

Post by root »

Hi,
S1lv3rW1z4rd wrote:
29 Dec 2020, 18:02
Ok so I just upgraded from 6.0.16 to 6.0.30 today.
After some hickups with extra perl modules needed due to Znuny4OTRS the upgrade completed without errors.
There are no extra Perl modules required by Znuny4OTRS-Repo. Pretty sure you talk about Moo and similar. They are new dependencies of OTRS.

S1lv3rW1z4rd wrote:
29 Dec 2020, 18:02
However after checking the log I get this message for each inbound mail;

Dec 29 16:55:19 vslc7otrs01 OTRS-CGI-10[1853]: [Error][Kernel::System::Main::Require][Line:76]: Need module!

Is there any way to check what is on line 76 and what the system requires ?
I already performed a "bin/otrs.Console.pl Maint::Config::Rebuild --cleanup" that completed without issue but the error message is still there.
The OTRS-CGI indicates it's a problem when processing a request within the webserver. Please check if your Apache error_log contains a stack trace of the errror.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

S1lv3rW1z4rd
OTRS newbie
Posts: 24
Joined: 10 Oct 2017, 13:45
OTRS Version?: 6.0.30
Real Name: NB
Company: montova

Re: Error in /var/log/messages with each mail fetch

Post by S1lv3rW1z4rd »

I had to install both Moo & namespace::clean indeed.

Here is the error from the apache log;

ERROR: OTRS-CGI-10 Perl: 5.16.3 OS: linux Time: Tue Dec 29 16:55:39 2020

Message: Need module!

RemoteAddress: 172.xx.x.xxx (I masked)
RequestURI: /otrs/index.pl

Traceback (1853):
Module: Kernel::System::Main::Require Line: 76
Module: Kernel::System::EventHandler::EventHandler Line: 216
Module: Kernel::System::Ticket::TicketQueueSet Line: 1820
Module: Kernel::Modules::AgentTicketMove::Run Line: 1046
Module: Kernel::System::Web::InterfaceAgent::Run Line: 1135
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Running OTRS 6 Community Edition (6.0.30) on CentOS 7.9/MYSQL/Apache2

root
Administrator
Posts: 2563
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Error in /var/log/messages with each mail fetch

Post by root »

Hi,

Check your System Configuration for changed event modules / event handler. At least one of them could have an empty Module setting.
The easiest way to check is by exporting your System Configuration and use a text editor to find the entry/entries.
If you find one check the settings and maybe reset it. And keep a copy of your current setting.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

S1lv3rW1z4rd
OTRS newbie
Posts: 24
Joined: 10 Oct 2017, 13:45
OTRS Version?: 6.0.30
Real Name: NB
Company: montova

Re: Error in /var/log/messages with each mail fetch

Post by S1lv3rW1z4rd »

Could this be my issue ?
Is it safe to remove that line ?
2020-12-30 11_56_53-Window.png
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Running OTRS 6 Community Edition (6.0.30) on CentOS 7.9/MYSQL/Apache2

root
Administrator
Posts: 2563
Joined: 18 Dec 2007, 12:23
OTRS Version?: Znuny LTS and 4/5/6
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Error in /var/log/messages with each mail fetch

Post by root »

S1lv3rW1z4rd wrote:
30 Dec 2020, 12:58
Could this be my issue ?
Is it safe to remove that line ?

2020-12-30 11_56_53-Window.png
Hi,

Your stack trace indicates another issue, not related to this cronjob. It should be an empty Module setting.

- Roy
Znuny LTS and ((OTRS) Community Edition CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know why ?

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