User (agent) groups mapping

Moderator: crythias

Post Reply
dfoliveira
OTRS newbie
Posts: 20
Joined: 13 Aug 2012, 14:28
OTRS Version?: 6.0.29
Real Name: Douglas Oliveira
Company: Tractus Soluções e Serviços em TI
Location: São Paulo - SP - Brasil

User (agent) groups mapping

Post by dfoliveira »

Hello guys,

I have a group in AD that are the admins of otrs, below is the configuration in Config.pm, the problem is that the admins are not allowed in all modules, I have to keep giving the permissions in the groups, but he always loses permission.

How do I give all permissions to the Admin in Config.pm?


# -- User (agent) groups mapping - Assigned a 'users' group in OTRS -- #

$Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = {
'CN=otrs_admin,OU=OTRS,OU=Grupos de serviços,OU=OU Administração da Rede,DC=<domain>,DC=intranet' => {
# otrs group
'admin' => {
# permission
rw => 1,
move_into => 1,
create => 1,
note => 1,
owner => 1,
priority => 1,
ro => 1,
},
},
};
DOUGLAS OLIVEIRA
OTRS v6.29 - ITSM - SO Linux with MySQL

Post Reply