Statistics shows more than filtered

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mdt753
OTRS newbie
Posts: 3
Joined: 18 Dec 2019, 17:29
OTRS Version?: 6.0.24
Real Name: Maurizio

Statistics shows more than filtered

Post by mdt753 »

Hi to all,

I had this problem: I created a statistics shows me all the ticket closed in a specific period of time e.g. November. When I run the statistic, it shows me also some ticket closed in December but in filter conditions I put only status: closed and close time between 1/11 and 30/11.

How can it happen but, much more important, how can I solve?

Thanks in advance.

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