Exclude state classification

[Rav]

Hi,

I'm searching for an option that allows me to exclude a certain state classification.
Atm we have a situation where we close a ticket but still allow the customer to respond if he doesn't respond the ticket will auto close and no more updates are possible (unless a new ticket). But we notice that this is clogging up agent's view under 'pending tickets'

Also when we look via Tickets -> Status view.

So my question is; is it possible to exclude a certain state. Thus showing all statex except 'resolved'

thanks

[skullz]

1. For Ticket > Status View, this is possible by code level..you have to modify the Search parameter define at AgentTicketStatusView

File: https://github.com/OTRS/otrs/blob/c83de ... ew.pm#L167

API REF: https://doc.otrs.com/doc/api/otrs/6.0/P ... ch.pm.html