Merge possible without having lock?

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hkais
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Joined: 16 Apr 2016, 08:55
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Merge possible without having lock?

Post by hkais »

Is a merge possible with tickets which are locked by other agents?
If so how to configure it? RIght now a merge is failing if a different agent has the ticket.
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
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