Integrating two OTRS via WebService

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Istepo
Znuny newbie
Posts: 6
Joined: 05 Aug 2020, 20:05
Znuny Version: 6.0.x
Real Name: Artur Fortunato

Integrating two OTRS via WebService

Post by Istepo »

I have two OTRS 6.0.x.

OTRS1 and OTRS2,

I would like to open a ticket in OTRS1 and it would also be opened in OTRS2, each update in the ticket in OTRS2 I would receive a warning in OTRS1.

This could be done via WebService, as OTRS can do with other systems, but I didn't find anything about two OTRS.

It would be a WebService: OTRS connector with OTRS.

Does anyone have any idea?
jojo
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Re: Integrating two OTRS via WebService

Post by jojo »

you would need an invoker module in the system to send data.

You can get a commercial module (and cosnsulting) for this or you need to develop your own module
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