I´ve got a Problem with OTRS 6.0.24 running on CentOS Linux release 7.7.1908 (Core).
Setting a ticket to pending reminder or pending auto close+ does not do anything when the pending time is reached.
I have tried to clear cache, shutdown the VM, restart the Daemon.pl and Cron.sh, change settings slightly.
It worked a few months ago and suddenly stopped working without changing anything than adding a few Agents + their roles and groups.
I am out of ideas to fix that, maybe there is something else I could check?
The summary shows following:
Code: Select all
-bash-4.2$ ./otrs.Console.pl Maint::Daemon::Summary
Gathering summary for all daemons...
System configuration sync:
Daemon is active.
Tasks to be executed in future:
There are currently no tasks to be executed in future.
Recurrent cron tasks:
+---------------------------------+---------------------+-------------+----------------+---------------------+
| Name | Last Execution | Last Status | Last Duration | Next Execution |
+---------------------------------+---------------------+-------------+----------------+---------------------+
| ArticleSearchIndexRebuild | 2020-09-16 04:21:00 | Success | < 1 Second | 2020-09-16 04:23:00 |
| CommunicationLogDelete | 2020-09-16 03:00:00 | Success | 48.0 Second(s) | 2020-09-17 03:00:00 |
| ConfigurationDeploymentCleanup | 2020-09-13 00:40:00 | Success | < 1 Second | 2020-09-20 00:40:00 |
| CoreCacheCleanup | 2020-09-13 00:20:00 | Success | 12.0 Second(s) | 2020-09-20 00:20:00 |
| EscalationCheck | 2020-09-16 04:20:00 | Success | 1.0 Second(s) | 2020-09-16 04:25:00 |
| GenerateDashboardStats | 2020-09-16 04:05:00 | Success | < 1 Second | 2020-09-16 05:05:00 |
| GeneticInterfaceDebugLogCleanup | 2020-09-16 03:02:00 | Success | < 1 Second | 2020-09-17 03:02:00 |
| LoaderCacheDelete | 2020-09-13 00:30:00 | Success | < 1 Second | 2020-09-20 00:30:00 |
| MailAccountFetch | 2020-09-16 04:20:00 | Success | < 1 Second | 2020-09-16 04:30:00 |
| MailQueueSend | 2020-09-16 04:21:00 | Success | 1.0 Second(s) | 2020-09-16 04:23:00 |
| OTRSBusinessAvailabilityCheck | 2020-09-16 04:15:00 | Success | < 1 Second | 2020-09-16 04:35:00 |
| OTRSBusinessEntitlementCheck | 2020-09-16 03:45:00 | Success | < 1 Second | 2020-09-16 04:25:00 |
| RegistrationUpdateSend | 2020-09-16 03:30:00 | Success | < 1 Second | 2020-09-16 04:30:00 |
| RenewCustomerSMIMECertificates | 2020-09-16 02:02:00 | Success | < 1 Second | 2020-09-17 02:02:00 |
| SessionDeleteExpired | 2020-09-16 02:55:00 | Success | < 1 Second | 2020-09-16 04:55:00 |
| SpoolMailsReprocess | 2020-09-16 00:10:00 | Success | < 1 Second | 2020-09-17 00:10:00 |
| SupportDataCollectAsynchronous | 2020-09-16 04:01:00 | Success | < 1 Second | 2020-09-16 05:01:00 |
| TicketAcceleratorRebuild | 2020-09-16 01:01:00 | Success | < 1 Second | 2020-09-17 01:01:00 |
| TicketDraftDeleteExpired | 2020-09-16 03:55:00 | Success | < 1 Second | 2020-09-16 04:55:00 |
| TicketNumberCounterCleanup | 2020-09-16 04:20:00 | Success | 1.0 Second(s) | 2020-09-16 04:30:00 |
| TicketPendingCheck | 2020-09-16 04:21:00 | Success | 23.0 Second(s) | 2020-09-16 04:24:00 |
| TicketUnlockTimeout | 2020-09-16 03:35:00 | Success | < 1 Second | 2020-09-16 04:35:00 |
| WebUploadCacheCleanup | 2020-09-16 03:46:00 | Success | < 1 Second | 2020-09-16 04:46:00 |
| ITSMChangesCheck | 2020-09-16 04:20:00 | Success | 1.0 Second(s) | 2020-09-16 04:30:00 |
+---------------------------------+---------------------+-------------+----------------+---------------------+
Recurrent generic agent tasks:
+---------------------------------------------+---------------------+-------------+---------------+---------------------+
| Name | Last Execution | Last Status | Last Duration | Next Execution |
+---------------------------------------------+---------------------+-------------+---------------+---------------------+
| Close all Tickets in Garbage Queue | 2020-09-16 04:20:00 | Success | 1.0 Second(s) | 2020-09-16 04:30:00 |
| Recover Lost Tickets in non-readable Queues | 2020-09-16 00:00:00 | Success | 1.0 Second(s) | 2020-09-17 00:00:00 |
| delete junk | 2020-09-13 23:59:00 | Success | 2.0 Minute(s) | 2020-09-20 23:59:00 |
+---------------------------------------------+---------------------+-------------+---------------+---------------------+
Unhandled Worker Tasks:
There are currently no tasks waiting to be executed.
Handled Worker Tasks:
There are currently no tasks being executed.
Done.
-bash-4.2$
Kind regards,
Harry