Permission problem

[ugob]

Hi,

For one application, we have 2 queues:

• App1 - Level 1
• App1 - Level 2

I have a user that must be able to this in the Level 1 queue:

• See tickets
• Write notes
• Move tickets to Level 2 queue

This user's permissions in level 2 queue should be everything.

The move_into permission doesn't seem to be working.

I've set these permissions:

• on Level 1: RO, Move_Into, Note

• on Level 2: RW

The only actions that are available re History, Print, Link, Note, Watch. No 'move' option for this user. Is it normal?

Thanks,

[skullz]

If my memory served me right, you also need to be an owner/responsible of the ticket before can move the ticket to another queue.

[ugob]

Do you mean that you need to be owner/responsiable or have the rights to do so? Isn't there any organization that has dispatchers that must not be able to answer to the client and only dispatch the tickets to the right queue, or set owners?