How can you remove an article from a ticket

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JDavis
OTRS newbie
Posts: 24
Joined: 28 Feb 2019, 10:50
OTRS Version?: 6.0.16
Real Name: Jeffrey Taavettilan-Davis
Company: USNR

How can you remove an article from a ticket

Post by JDavis »

I am running Ubuntu 18.04 OTRS 6.016 and Mariadb

Example: two tickets merged together that should not be merged
Split the one ticket into a child ticket, creates a new ticket with the one article
Use the Link Functionality to remove the link between the two tickets. Now have two separate tickets

This creates two separate tickets in the system no longer linked but the ticket that was split off is still listed as being part of the original ticket. How can you remove that article from the original ticket what should not be on that ticket. The split seems to create a copy of the ticket and not move the ticket from the parent to the child. How can ticket/article that was split into it's own ticket on the parent ticket be removed from that parent ticket?

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