I am running Ubuntu 18.04 OTRS 6.016 and MariaDB
I accidentally made merge two different client tickets together when they should not be. I split the appropriate articles into child tickets and gave the tickets the appropriate client but now I have a parent / child relationship on these. What table(s) in the database do I need to adjust and what needs to be adjusted so that the child tickets can be kept but removed from the parent / child relationship?
[SOLVED] What tables need to be adjusted to separate a child ticket into a ticket without a parent
Moderator: crythias
-
- Znuny newbie
- Posts: 24
- Joined: 28 Feb 2019, 10:50
- Znuny Version: 6.0.16
- Real Name: Jeffrey Taavettilan-Davis
- Company: USNR
[SOLVED] What tables need to be adjusted to separate a child ticket into a ticket without a parent
Last edited by JDavis on 24 Aug 2020, 20:04, edited 1 time in total.
Re: What tables need to be adjusted to separate a child ticket into a ticket without a parent
never change data in the database manually!
You can delete links via the funtion "link" in the Miscellaneous menue
You can delete links via the funtion "link" in the Miscellaneous menue
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 24
- Joined: 28 Feb 2019, 10:50
- Znuny Version: 6.0.16
- Real Name: Jeffrey Taavettilan-Davis
- Company: USNR
Re: What tables need to be adjusted to separate a child ticket into a ticket without a parent
Thank you.
I did not realize that functionality existing. So so easy. That worked really well.
I did not realize that functionality existing. So so easy. That worked really well.