[SOLVED] What tables need to be adjusted to separate a child ticket into a ticket without a parent

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JDavis
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Posts: 24
Joined: 28 Feb 2019, 10:50
Znuny Version: 6.0.16
Real Name: Jeffrey Taavettilan-Davis
Company: USNR

[SOLVED] What tables need to be adjusted to separate a child ticket into a ticket without a parent

Post by JDavis »

I am running Ubuntu 18.04 OTRS 6.016 and MariaDB

I accidentally made merge two different client tickets together when they should not be. I split the appropriate articles into child tickets and gave the tickets the appropriate client but now I have a parent / child relationship on these. What table(s) in the database do I need to adjust and what needs to be adjusted so that the child tickets can be kept but removed from the parent / child relationship?
Last edited by JDavis on 24 Aug 2020, 20:04, edited 1 time in total.
jojo
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Re: What tables need to be adjusted to separate a child ticket into a ticket without a parent

Post by jojo »

never change data in the database manually!

You can delete links via the funtion "link" in the Miscellaneous menue
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JDavis
Znuny newbie
Posts: 24
Joined: 28 Feb 2019, 10:50
Znuny Version: 6.0.16
Real Name: Jeffrey Taavettilan-Davis
Company: USNR

Re: What tables need to be adjusted to separate a child ticket into a ticket without a parent

Post by JDavis »

Thank you.
I did not realize that functionality existing. So so easy. That worked really well.
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