Migrate otrs 5 to 6

[spinaldf]

Hi

I did upgrade otrs 5 to otrs 6, but when I execute this command for rebuild this configuration, but unfortunately I did not succeed.
I don't have idea how fix this error.

Any suggestion?

su -c "/opt/otrs/bin/otrs.Console.pl Maint::Config::Rebuild --cleanup" -s /bin/bash otrs
Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.
Rebuilding the system configuration...
Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.
Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.
Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.
ERROR: OTRS-otrs.Console.pl-Maint::Config::Rebuild-3 Perl: 5.16.3 OS: linux Time: Mon Aug 10 10:12:55 2020

Message: Setting Frontend::Module###AgentCIClassSearch Effective value is not correct: FrontendRegistration must define NavBarName!

Traceback (120301):
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3485
Module: Kernel::System::Console::Command::Maint::Config::Rebuild::Run Line: 137
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 36

Error: There was a problem writing ZZZAAuto.pm.

[zzz]

Hello,

Did you execute step 5 of the official update doc?
If that doesn't help, you can try to reset the setting

Code: Select all

su -c "/opt/otrs/bin/otrs.Console.pl Admin::Config::Update --setting-name 'Frontend::Module###AgentCIClassSearch' --reset" -s /bin/bash otrs

— Emin

[root]

Hi,

I guess you use RPM. Delete the file Kernel/Config/Files/ZZZZZZnuny4OTRSRepo.pm first, it's not needed during the migration.

- Roy

[spinaldf]

Hello,

Did you execute step 5 of the official update doc?
If that doesn't help, you can try to reset the setting

Code: Select all

su -c "/opt/otrs/bin/otrs.Console.pl Admin::Config::Update --setting-name 'Frontend::Module###AgentCIClassSearch' --reset" -s /bin/bash otrs

— Emin

Well, I Use this Official Doc.

su -c "/opt/otrs/bin/otrs.Console.pl Admin::Config::Update --setting-name 'Frontend::Module###AgentCIClassSear
ch' --reset" -s /bin/bash otrs
Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.
Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.
Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.
Resetting setting value...

Kernel::Config::Files::Znuny4OTRSRepo has no Load() method. at /opt/otrs/Kernel/Config/Defaults.pm line 1978.
ERROR: OTRS-otrs.Console.pl-Admin::Config::Update-3 Perl: 5.16.3 OS: linux Time: Mon Aug 10 11:20:16 2020

Message: Setting Frontend::Module###AgentCIClassSearch Effective value is not correct: FrontendRegistration must define NavBarName!

Traceback (120556):
Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3485
Module: Kernel::System::Console::Command::Admin::Config::Update::Run Line: 233
Module: (eval) Line: 460
Module: Kernel::System::Console::BaseCommand::Execute Line: 454
Module: Kernel::System::Console::InterfaceConsole::Run Line: 80
Module: /opt/otrs/bin/otrs.Console.pl Line: 36

Error: Deployment failed!

[spinaldf]

Hi,

I guess you use RPM. Delete the file Kernel/Config/Files/ZZZZZZnuny4OTRSRepo.pm first, it's not needed during the migration.

- Roy

Well, I use rpm for update otrs 5 to otrs6, but I removed all packages of old installation.

[root]

Well, I use rpm for update otrs 5 to otrs6, but I removed all packages of old installation.

This can be a risk and lead to data loss if a package e.g. removes tabvlees during uninstallation. I never uninstall add-ons for an update.

- Roy

[spinaldf]

Well, I use rpm for update otrs 5 to otrs6, but I removed all packages of old installation.

This can be a risk and lead to data loss if a package e.g. removes tabvlees during uninstallation. I never uninstall add-ons for an update.

- Roy

I think to remove third party packages. Anyway thanks