Perl Modules

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manoj99
OTRS newbie
Posts: 31
Joined: 22 Jan 2020, 00:00
OTRS Version?: 5.0.42
Real Name: mk99

Perl Modules

Post by manoj99 »

Hello,

I've recently installed OTRS V6. When I run the CheckModules.pl from the cli , I see all the required perl modules are installed but The support data collector on admin page shows missing perl modules though I have compiled modules and installed locally on the box.

I suspect I'm missing some envt variable but unsure what exactly would be the fix.

Need assistance on how to fix.

Also,

can someone please let me know how to update this

o DateTime::TimeZone.............ok (v1.70)
Please consider updating to version 2.20 or higher: This version includes recent time zone changes for Chile.

Thanks,
M.

jojo
OTRS Employee
Posts: 14877
Joined: 26 Jan 2007, 14:50
OTRS Version?: Git Master
Contact:

Re: Perl Modules

Post by jojo »

please run the checkscript with the --all switch
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com

skullz
OTRS wizard
Posts: 363
Joined: 24 Feb 2012, 03:58
OTRS Version?: OTRS 6
Real Name: Skullz
Contact:

Re: Perl Modules

Post by skullz »

- Clear cache via otrs.Console.pl
- as root user, run 'cpan DateTime::TimeZone'

manoj99
OTRS newbie
Posts: 31
Joined: 22 Jan 2020, 00:00
OTRS Version?: 5.0.42
Real Name: mk99

Re: Perl Modules

Post by manoj99 »

Thank you. I was able to compile the DataTime::TimeZone but the perl modules still shows missing on the support data collector though I have cleaned the cache using bin/otrs.Console.pl Maint::Cache::Delete

I have attached screenshots for ref where it shows I have everything needed on the box but shows missing on the Support Data Collector of the admin page
SDC.JPG
perl_OS.JPG
Regards,
M
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