CustomerGroupSupportis disabled but still running

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hbcaspa
Znuny newbie
Posts: 2
Joined: 15 Jul 2020, 10:21
Znuny Version: 6.20
Real Name: Andre

CustomerGroupSupportis disabled but still running

Post by hbcaspa »

Hello,

I've working with OTRS 6.20 and have the following Problem. For some tests I activated CustomerGroupSupport. If I want to disable the CustomerGroupSupport again, in the "Customer.pl" the Customer still can't see their Tickets like before. It seems that the CustomerGroupSupport is still running, although it is disabled in the syconf. Do you have any idea to solve this problem?



best regards...
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skullz
Znuny superhero
Posts: 624
Joined: 24 Feb 2012, 03:58
Znuny Version: LTS and Features
Real Name: Mo Azfar
Location: Kuala Lumpur, MY
Contact:
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Re: CustomerGroupSupportis disabled but still running

Post by skullz »

Try to delete the cache via otrs.Console.pl
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