Hello,
we upgraded our exchange from 2010 to 2019 but ever since we didn't that change OTRS is unable to fetch emails from the email account which has been in use. We get the error 'IMAP: Can't connect to webmail.boauganda.com'
I have verified that the IMAP account works and my password is correct... have also used a different email account. We are running Exchange 2019.
IMAP Auth Failed
Moderator: crythias
Re: IMAP Auth Failed
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny newbie
- Posts: 3
- Joined: 20 Jul 2020, 09:14
- Znuny Version: OTRS 6.0.27
- Real Name: Twalibu Mukasa
- Company: BOA
Re: IMAP Auth Failed
Hello,
Below is the error we get.
IMAP: Can't connect to webmail.boauganda.com
Internal emails with in OTRS are successful but OTRS is unable to fetch emails from feedback@boauganda.com.
Below is the error we get.
IMAP: Can't connect to webmail.boauganda.com
Internal emails with in OTRS are successful but OTRS is unable to fetch emails from feedback@boauganda.com.
Re: IMAP Auth Failed
please ensure that the ports for IMAP or IMAPS can be reached from the OTRS server.
Did you try nmap webmail.boauganda.com?
Did you try nmap webmail.boauganda.com?
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 3
- Joined: 20 Jul 2020, 09:14
- Znuny Version: OTRS 6.0.27
- Real Name: Twalibu Mukasa
- Company: BOA
Re: IMAP Auth Failed
yes, i test that and IMAP is successful on OTRS