Creating ticket in a ticket
Moderator: crythias
Creating ticket in a ticket
Hello Everyoody is somebody know how to create a new ticket from existing ticket?
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zzz
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Re: Creating ticket in a ticket
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
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Re: Creating ticket in a ticket
It works for phone ticket and email ticket. Which is great.
But how to do that in process ticket? There is no option there to split an article.
But how to do that in process ticket? There is no option there to split an article.
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root
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Re: Creating ticket in a ticket
Hi,
Use the transition action TicketCreate to create a new ticket and link to the current one.
- Roy
Use the transition action TicketCreate to create a new ticket and link to the current one.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Creating ticket in a ticket
Do you have any tutorial or well explained topic for it?
Re: Creating ticket in a ticket
I have found a solution So I will share it for community:
In your process ticket you have to create a sequence flow action with TicketCreate.
Link shows the required and optional parameters:
https://doc.otrs.com/doc/api/otrs/7.0/P ... te.pm.html
The solution can be used for OTRS version 7.x.x
In your process ticket you have to create a sequence flow action with TicketCreate.
Link shows the required and optional parameters:
https://doc.otrs.com/doc/api/otrs/7.0/P ... te.pm.html
The solution can be used for OTRS version 7.x.x
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root
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Re: Creating ticket in a ticket
Hi,
No need to reference a non Community Version. Same here for 6: https://github.com/OTRS/otrs/blob/rel-6 ... ate.pm#L71
- Roy
No need to reference a non Community Version. Same here for 6: https://github.com/OTRS/otrs/blob/rel-6 ... ate.pm#L71
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Creating ticket in a ticket
Thanks for also version 6 