Manage Customer User-Service Relations

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szabolcssandor
Znuny newbie
Posts: 12
Joined: 02 Jun 2014, 11:14
Znuny Version: 4.0.6
Real Name: Szabolcs Sandor
Company: Budapest Kornyeki Torvenyszek

Manage Customer User-Service Relations

Post by szabolcssandor »

How to allocate customer users to services. I believed if I set default services by editing it I allocate users to default services, but unfortunately it doesn't work. What should I do to assign services to users massively?

Thank You for help!
root
Administrator
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Re: Manage Customer User-Service Relations

Post by root »

Hi,

I suggest you have a mix of services assigned to customer user and defaut services. It is only possible to use one or the other - per customer user.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

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szabolcssandor
Znuny newbie
Posts: 12
Joined: 02 Jun 2014, 11:14
Znuny Version: 4.0.6
Real Name: Szabolcs Sandor
Company: Budapest Kornyeki Torvenyszek

Re: Manage Customer User-Service Relations

Post by szabolcssandor »

It is not clear to me. What should I do ? First I edit the default service and what is the next step?

Thank you!
root
Administrator
Posts: 3934
Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
Company: Znuny
Contact:

Re: Manage Customer User-Service Relations

Post by root »

szabolcssandor wrote: 15 Jun 2020, 09:42 What should I do ? First I edit the default service and what is the next step?
Hi,

- Enable services in the SysConfig
- Edit Default services

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
szabolcssandor
Znuny newbie
Posts: 12
Joined: 02 Jun 2014, 11:14
Znuny Version: 4.0.6
Real Name: Szabolcs Sandor
Company: Budapest Kornyeki Torvenyszek

Re: Manage Customer User-Service Relations

Post by szabolcssandor »

Did you mean enable Customer::TicketSearch::AllServices. What if I cannot allow to access all services?


Thank You very much for your help and your patience!
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