Hi,
There is no known issue with LDAP when using yum, neither with the CentOS 7 packages nor with the OTRS rpm. Anything in the logfiles (OTRS and webserver)?
- Roy
LDAP Authentication fails after patching with YUM
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root
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Re: LDAP Authentication fails after patching with YUM
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
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jshakal
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Re: LDAP Authentication fails after patching with YUM
I am seeing this immediately after YUM Patching:
nsole.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 13:05:19 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:55:16 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:55:16 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:45:15 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:45:15 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::PendingCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:45:14 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:45:14 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:35:13 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:35:13 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:25:11 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:25:11 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:15:10 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:15:10 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:05:08 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:05:08 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 11:57:54 2020 (America/Denver) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-51 Can't connect to MySQL server on '127.0.0.1' (111)
Fri Jun 5 11:57:52 2020 (America/Denver) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerFutureTaskManager-51 Can't connect to MySQL server on '127.0.0.1' (111)
Fri Jun 5 11:57:52 2020 (America/Denver) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerFutureTaskManager-51 MySQL server has gone away, SQL: '
Fri Jun 5 11:55:07 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 11:55:07 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51
nsole.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 13:05:19 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:55:16 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:55:16 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:45:15 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:45:15 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::PendingCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::PendingCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:45:14 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:45:14 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:35:13 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:35:13 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:25:11 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:25:11 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:15:10 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:15:10 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 12:05:08 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 12:05:08 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 There was an error executing Execute() in Kernel::System::Console::Command::Maint::Ticket::EscalationCheck: Error: Kernel::System::Ticket::Article::Backend::Email could not be loaded: Errno architecture (x86_64-linux-thread-multi-3.10.0-957.1.3.el7.x86_64) does not match executable architecture (x86_64-linux-thread-multi-3.10.0-693.17.1.el7.x86_64) at /usr/lib64/perl5/Errno.pm line 11.
Fri Jun 5 11:57:54 2020 (America/Denver) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerTaskWorker-51 Can't connect to MySQL server on '127.0.0.1' (111)
Fri Jun 5 11:57:52 2020 (America/Denver) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerFutureTaskManager-51 Can't connect to MySQL server on '127.0.0.1' (111)
Fri Jun 5 11:57:52 2020 (America/Denver) error OTRS-otrs.Daemon.pl - Daemon Kernel::System::Daemon::DaemonModules::SchedulerFutureTaskManager-51 MySQL server has gone away, SQL: '
Fri Jun 5 11:55:07 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51 Kernel::System::Email could not be loaded: Attempt to reload MIME/Tools.pm aborted.
Fri Jun 5 11:55:07 2020 (America/Denver) error OTRS-otrs.Console.pl-Maint::Ticket::EscalationCheck-51
-
jshakal
- Znuny newbie
- Posts: 4
- Joined: 08 May 2015, 23:19
- Znuny Version: 6.0.24-01
- Real Name: Jerry Shakal
- Company: New Mexico State University
Re: LDAP Authentication fails after patching with YUM
And I see this (as attached)
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root
- Administrator
- Posts: 3965
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: LDAP Authentication fails after patching with YUM
Hi,
I bet you've updated perl package (perl-core) Please restart the daemon and the webserver.
- Roy
I bet you've updated perl package (perl-core) Please restart the daemon and the webserver.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
jshakal
- Znuny newbie
- Posts: 4
- Joined: 08 May 2015, 23:19
- Znuny Version: 6.0.24-01
- Real Name: Jerry Shakal
- Company: New Mexico State University
Re: LDAP Authentication fails after patching with YUM
Hello Roy,
I've gotten behind on checking my post dealing with Covid-19 issues.
I'll try this again afterhours tonight and let you know what happens. Thank you for your reply.
Jerry
I've gotten behind on checking my post dealing with Covid-19 issues.
I'll try this again afterhours tonight and let you know what happens. Thank you for your reply.
Jerry