Process management. Unabel to set checkbox to unset

[certaindestiny]

Hi,

I am running into a small issue with the process management feature on a new OTRS6 installation we are currently testing.

I created a small process management function with some checkboxes to see if things are done.
In one of the steps i need to unset this checkbox because it is reused later in the process. However i am unable to do so.

The fieldname is "Done" and i tried to unset it with the following options

Transtion action module = DynamicFieldSet

Key = DynamicField_Done Value = 0
Key = DynamicField_Done Value = -1
Key = DynamicField_Done Value = Unchecked
Key = DynamicField_Done Value =
Key = DynamicField_Done Value = NULL

But none of them seem to actually unselect the checkbox. It always remains checked throughout the process.

I know i can simply create a new dynamic field done2 to work around the issue. But would like to know how i can fix this to increase my understanding of the process management module.

Kind regards

[jojo]

For DynamicFieldSet you have to use the DF Name without DynamicField_

You can set it to empty or to 0 (empty will delete it from the ticket)

[skullz]

Code: Select all

Key = Done    Value = 0
Key = UserID  Value = 1

[jojo]

https://doc.otrs.com/doc/api/otrs/stabl ... et.pm.html

UserID is optional

[certaindestiny]

Right, That works.

Knew it had to be something simple

Thanks!