Create Article in perl (otrs6)

[steeman]

I want to create a new ticket with an article via a perl module. I managed to get it working, but it sends also a mail from the from-address (philip.steeman@mydomain) to the to-address (servicedesk@mydomain). I don't want that because via servicedesk@mydomain it gets a second time in OTRS (via mail, IMAP)

I use OTRS6

My code

Code: Select all

    $NewArticleBackendObject = $Kernel::OM->Get('Kernel::System::Ticket::Article')->BackendForChannel(ChannelName => 'Email');

    $subject = 'Subject';

    $NewArticleID = $NewArticleBackendObject->ArticleSend(
        TicketID             => $NewTicketID,
        SenderType           => 'customer',
        IsVisibleForCustomer => 1,
        UserID               => 1,
        From        => philip.steeman@mydomain,
        To          => 'Servicedesk <servicedesk@mydomain>',
        Subject     => $subject,
        Body        => $body,
        Charset     => 'iso-8859-15',
        MimeType    => 'text/plain',
        HistoryType    => 'NewTicket',
        HistoryComment => 'Aangemaakt via uitleenformulier',
        NoAgentNotify  => 0,
    );

In the Communicationlog I see this

Successfully queued message for delivery (MessageID: <1585036471.73920.3620406422@mydomain>, To: 'servicedesk@mydomain', From: 'philip.steeman@mydomain', Subject: 'Subject').

The Article is correctly stored in the new Ticket.

What is the way to add an article to a new Ticket without the mail?

Thanks

Philip


[/code]

[jojo]

You used ArticleSend which for sure sends the Article. Use ArticleCreate instead

[steeman]

Thanks, this works
I didn't find this method but it is inherited.

[sshenoy]

Hi,

Is there any way to do achieve Article SEND in OTRS6 using GenericInterfaceREST ?

Thanks in Advance!

[jojo]

not out of the box. There are commercial plugins (and it is possible from OTRS 7 on)

[root]

Hi,

Is there any way to do achieve Article SEND in OTRS6 using GenericInterfaceREST ?

Thanks in Advance!

Hi,

Use the open-source add-on Znuny4OTRS-GIArticleSend

- Roy