Split of tickets in the process

[TainhaFloripa]

Dear friends,

please, I have problems with the ticket division,

I use the split ticket in process management, I want to copy the ticket item, create a clone in the same queue.

using the split pass phone, I have everything I need; however, all tickets must be open in the process.

How to modify the split ticket process to make it look the same, share the phone with a ticket

I would like you to copy the article, the queue, like, all the information or that I could choose which queue to send the same call via phone.

Att.