I'm using an old (not yet) upgradeable version of OTRS 3.2.8 and I'm having trouble to geta proper auto-reply message from OTRS.
This is my setup:
Postmaster Filter: From: @host.tld, Stop aftger match: Yes, headers: X-OTRS-Ignore: no, X-OTRS-Queue: main::subqueue
System Address: is assigned to another queue, but should work, right?
Auto response: test, valid and using the the system address from above
Auto Responses <-> Queues: assigned the auto response to queue main::subqueue
Why isn't an auto reply being fired? It doesnt show in the agent view of the ticket.
[Solved] OTRS Auto Reply settings somehow overwritten
Moderator: crythias
[Solved] OTRS Auto Reply settings somehow overwritten
Last edited by tomp on 11 Mar 2020, 17:55, edited 1 time in total.
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root
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Re: OTRS Auto Reply settings somehow overwritten
Hi,
Some e-mail-headers prevent auto-replies.
- Roy
Some e-mail-headers prevent auto-replies.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: OTRS Auto Reply settings somehow overwritten
Hi Roy, thanks for your input. You were right, there is an "Presedence: bulk" header in the customer email.