long time for create ticket through OTRS API (REST)

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tolstousov
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long time for create ticket through OTRS API (REST)

Post by tolstousov »

Hi everyone!
Recently I faced to problem with long time for create ticket through api. I use default otrs api without any modifies, and when I try to create over then 50 tickets at one moment through api I have delays. Full time from pushed request to getting answer takes about 3-4 seconds for create 1 ticket. and that situation repeating for all tickets.
Does OTRS have any limits? or I have to check any settings?

hope for your help
skullz
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Re: long time for create ticket through OTRS API (REST)

Post by skullz »

If you are also using article create api, try to turn off notification. But of course, no notification will be send.

NoAgentNotify => 1,

Good luck
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