No field "to" when change owner.
Moderator: crythias
No field "to" when change owner.
It is posible to enable the field "to" the article when changing the owner? There is only field from and subject.
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root
- Administrator
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Re: No field "to" when change owner.
Hi,
Use Reply/Forward to send an email. A note does not have a recipient.
- Roy
Use Reply/Forward to send an email. A note does not have a recipient.
- Roy
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Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: No field "to" when change owner.
In OTRS 3 there was such information from whom the notification was forwarded to whom. I don't see it in OTRS 6 anymore.
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skullz
- Znuny superhero
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Re: No field "to" when change owner.
Do check at Ticket::Frontend::AgentTicketOwner###InformAgent
Good luck
Good luck