REST API - Article field CC

[SSpt]

Hi there,

I have mounted an OTRS platform that receives the tickets from a Web page throught GenericInterface REST
Everything it's OK but now someone ask me to put a CC field in the ticket

I'm trying to use the Cc field of the article but it doesn't work, it doesn't save the data in table article_data_mime / a_cc colum
Can anybody help?

Here is the fist part of the article example

"Article":
{
"CommunicationChannel" : "Email",
"SenderType" : "customer",
"From" : "customer.user@email.com",
"Cc" : "cc.user@email.com",
"Subject" : "TESTES CC Criação de utilizador HRLink",
"Body" : "Criação de utilizador HRLink mais alguma coisa",
"ContentType": "text/plain; charset=utf8",
"TimeUnit" : "0"
},

[jojo]

CC will only work if you send an email via webservice which would require an update to OTRS 7 as this function is not available in the ((OTRS)) community edition

[root]

CC will only work if you send an email via webservice which would require an update to OTRS 7 as this function is not available in the ((OTRS)) community edition

Hi Sergio,

No need for. Use the free open source add-on Znuny4OTRS-GIArticleSend and it works with version 6 of the Community Edition. You can install it via the package manager. For details see https://www.znuny.com/add-ons/znuny4otrs-repository

- Roy