Templates - Only filled fields

Moderator: crythias

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OTRS newbie
Posts: 4
Joined: 10 Dec 2019, 19:37
OTRS Version?: 6.0.24
Real Name: Miguel Oliveira

Templates - Only filled fields

Post by smgo »

Hi all,

Can't seem to find this information anywhere, but I was wondering if it's possible to only insert a given text in a template, if the field related to a tag as data e.g.:

With CC of <OTRS_CUSTOMER_Cc> ---> only appears in the body of the message if this field exists on the original email/communication.
Currently it prints out with or without information.

Thanks in advance.
OTRS 6.0.24 on Linux (Ubuntu 18.04) with MySQL database (5.7.28).

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