Pasting from Excel

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RichH
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Joined: 13 Mar 2015, 18:34
Znuny Version: 6.4
Real Name: Rich Hagan
Company: Victorinox Swiss Army, Inc.

Pasting from Excel

Post by RichH »

OTRS 6.0.20
CentOS 7.3.1611
MariaDB 5.5.60
Perl 5.16.3

Hi,

We're preparing to transfer from using an OTRS 3.x system to OTRS 6.0.20.

In our Dev 6 system we found that when when paste an array of cells from excel to a ticket reply template, it does not retain the Cell array format. It just pastes as plain text. The old OTRS 3.x system pastes into replies retaining the cell array format.

Can OTRS 6 be set so that it retains the cell array format?

Thanks,
Rich
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root
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Re: Pasting from Excel

Post by root »

Hi,

Check the SysConfig for Frontend::RichText::EnhancedMode

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jojo
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Re: Pasting from Excel

Post by jojo »

seems that did not configure the usage of the enhanced functions for the editor.
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RichH
Znuny newbie
Posts: 61
Joined: 13 Mar 2015, 18:34
Znuny Version: 6.4
Real Name: Rich Hagan
Company: Victorinox Swiss Army, Inc.

Re: Pasting from Excel

Post by RichH »

That fixed it!

Thanks!
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