Notification to agent when Ticket Owner Update

[SSpt]

Hi guys,

I have several notifications working.
I defined a notification for the event in subject but OTRS doesn't send email.

I tried with the config Events but nothing happens:

NotificationOwnerUpdate
NotificationResponsableUpdate
TicketOwnerUpdate

Any clue?

Thanks

[SSpt]

Hi,

It seems that it doesn't send notification to myself or the agent that is changing.
I will validate this.

[jojo]

Hi,

Thats correct. OTRS will per default not notify yourself when you do an action