I guys,
I'm playing around with OTRS 6, and with some strugle it's going nice.
Strange problem that is happening:
I create tickets through a custom web page using REST API and everything is ok, with all the fields filled in database, but now that i'm testing, i can't see the options "Forward" or "Reply" in article after created with status "new"
What's the problem?
With more tests, i noticed that after the ticket is created, if i went to OTRS customer page and reply to that new ticket, already can see the options "Forward" an "Reply" with the status "open"
Can anybody help??? It was very important to make it work this weekend.
Can't reply
Moderator: crythias
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root
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Re: Can't reply
Hi,
Reply and Forward is shown based on the kind of the article. I recommend playing around with the parameter CommunicationChannel and SenderType
- Roy
Reply and Forward is shown based on the kind of the article. I recommend playing around with the parameter CommunicationChannel and SenderType
You should not rely on volunteers support, especially over the weekend. If it's important for you or business you should consider paying for it.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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SSpt
- Znuny newbie
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- Znuny Version: 6.0.18
- Real Name: Sergio Silva
Re: Can't reply
Thanks for you information.
Yes, the compay should by support, but the "money is short..."
The initial article where i can't see the buttons to Forward or Reply is created by GenericInterface REST.
Can you point to the right direction? Where to check?
Yes, the compay should by support, but the "money is short..."
The initial article where i can't see the buttons to Forward or Reply is created by GenericInterface REST.
Can you point to the right direction? Where to check?
-
root
- Administrator
- Posts: 3965
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: Can't reply
I already did, check the parameter of the REST call regarding to my first comment.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
SSpt
- Znuny newbie
- Posts: 17
- Joined: 12 Oct 2019, 09:22
- Znuny Version: 6.0.18
- Real Name: Sergio Silva
Re: Can't reply
Thank you very much.
Putting this line along with the rest of the request solves the problem.
"CommunicationChannel" : "Email",
Putting this line along with the rest of the request solves the problem.
"CommunicationChannel" : "Email",
root wrote: ↑14 Dec 2019, 11:44 Hi,
Reply and Forward is shown based on the kind of the article. I recommend playing around with the parameter CommunicationChannel and SenderType
You should not rely on volunteers support, especially over the weekend. If it's important for you or business you should consider paying for it.
- Roy