Hi,
I've been searching the manual and the forum, but I can't seem to find the information I need.
I've just implemented OTRS and we need to had 2 more communication channels for incoming cases.
I found this information in the manual, and I would like to know if both of these channels can be used and how can I add them to my current deployment.
Thanks in advance!
New communication channel
Moderator: crythias
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- Znuny newbie
- Posts: 4
- Joined: 10 Dec 2019, 19:37
- Znuny Version: 6.0.24
- Real Name: Miguel Oliveira
New communication channel
OTRS 6.0.24 on Linux (Ubuntu 18.04) with MySQL database (5.7.28).
Re: New communication channel
Adding new channels also needs new functionality to be added. I suggest to use a dynamic field to store the used channel
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 4
- Joined: 10 Dec 2019, 19:37
- Znuny Version: 6.0.24
- Real Name: Miguel Oliveira
Re: New communication channel
Thanks @jojo, we'll evaluate that option
OTRS 6.0.24 on Linux (Ubuntu 18.04) with MySQL database (5.7.28).