Permissions to access ticket state

[iclaude]

Greetings,

I am having a problem seeing tickets in a certain state:

I have 2 states with the type closed called Fechado and Fechado Automaticamente.
I can see tickets that are on the state named Fechado, but when I try to open tickets with the state name Fechado Automaticamente i get this message:

" We are sorry, you do not have permissions anymore to access this ticket in its current state."

I tried to search for some solutions, but I could not get one.

Regards

[root]

Hi,

There could be two reasons possible:

1. You don't have permission to the queue where the ticket is.
2. The ticket does not exist anymore.

- Roy