Otrs6 - problem with FAQ

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barthekk
Znuny newbie
Posts: 9
Joined: 26 Nov 2018, 22:00
Znuny Version: 6.0.12

Otrs6 - problem with FAQ

Post by barthekk »

I would like to have a publicly available knowledge base in my otrs, I created an article, set keywords, but when I want to search for a keyword with a special character (regional character), I get an internal server error. What could be the reason?
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fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Otrs6 - problem with FAQ

Post by fcasal »

You could try to update to last patch of otrs.

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wurzel
Znuny guru
Posts: 3224
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: Otrs6 - problem with FAQ

Post by wurzel »

Hi,

... and check the logs.

Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

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root
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Re: Otrs6 - problem with FAQ

Post by root »

Hi,

better: post the logs

- Roy
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