OTRS 5 -> 6 DBUpdate-to-6.pl Problems

[Julia]

Hello everyone,

I've been trying to upgrade my OTRS 5.0.38 (upgraded from 4.0.5 previously) to version 6.0.23. Every time I try to run DBUpdate-to-6.pl I get the following error:

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Can't locate object method "Load" via package "Kernel::Config::Backups::ZZZAutoOTRS5" (perhaps you forgot to load "Kernel::Config::Backups::ZZZAutoOTRS5"?) at /opt/otrs/Kernel/System/SysConfig/Migration.pm line 1602.

I've followed the official upgrade instructions exactly as they are on the page.

Here's what I've tried doing:

Attempted to install an older version from otrs-6.0.1.tar.gz.
Same error.

I tried copying both ZZZAuto.pm and ZZZAAuto.pm from OTRS 5.
Same error.

I noticed that running the script seems to delete ZZZAuto.pm before throwing the error. So I modified /opt/otrs/Kernel/System/SysConfig/Migration.pm and removed the code which deletes ZZZAuto.pm.
I got the following error instead:

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Message: Can't write '/opt/otrs/Kernel/Config/Backups/ZZZAutoOTRS5.pm':

I tried copying ZZZAuto.pm from the OTRS 5 installation and renaming it to ZZZAutoOTRS5.pm (while keeping one copy of it named ZZZAuto.pm).
Got an error about being unable to write the file.

I tried following this guide instead of the official: https://www.yobihat.com/update-otrs-fro ... n-centos7/
Same error.

I'm not sure what to do. Help, please?

[fcasal]

I am not sure, but the error after copying the file looks like a lack of permissions.

Here a user had the same problem viewtopic.php?t=37664 You could try it.

Regards.

[Julia]

I am not sure, but the error after copying the file looks like a lack of permissions.

Here a user had the same problem viewtopic.php?t=37664 You could try it.

Regards.

Hello,

I've run the permission script (as root as the instructions suggested) each time before I've run the DBUpdate script. I don't think that is the case.

Here's how the folder looks after running the script:

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/opt/otrs/Kernel/Config/Files# ls -la
total 336
drwxrwsr-x 3 otrs www-data   4096 loka  23 09:11 .
drwxrwsr-x 4 otrs www-data   4096 loka  22 10:55 ..
drwxrwsr-x 2 otrs www-data   4096 syys  19 19:16 XML
-rw-rw---- 1 otrs www-data 297238 loka  22 10:55 ZZZAAuto.pm
-rw-rw---- 1 otrs www-data  31090 loka  23 09:11 ZZZAuto.pm

EDIT: I tried chmod 777 on the two files just for the heck of it, same error.

EDIT 2: I tried disabling AppArmor, same error.

[root]

Hi,

Looks like you checked the wrong files/location. Your initial post was about /opt/otrs/Kernel/Config/Backups/ZZZAutoOTRS5.pm.

- Roy

[Julia]

Hi,

Looks like you checked the wrong files/location. Your initial post was about /opt/otrs/Kernel/Config/Backups/ZZZAutoOTRS5.pm.

- Roy

Hello,

Good catch. There is indeed a ZZZAutoOTRS5.pm in /opt/otrs/Kernel/Config/Backups/
It's also owned by the user otrs, the group is www-data and the permissions are 0660.

I tried deleting the file (in case of corruption), ran otrs.SetPermissions.pl as root and then DBUpdate-to-6.pl as otrs.
Same error:

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Can't locate object method "Load" via package "Kernel::Config::Backups::ZZZAutoOTRS5" (perhaps you forgot to load "Kernel::Config::Backups::ZZZAutoOTRS5"?) at /opt/otrs/Kernel/System/SysConfig/Migration.pm line 1602.

This time the file got generated with slightly different permissions, 0644:

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/opt/otrs/Kernel/Config/Backups$ ls -la
total 40
drwxrwsr-x 2 otrs www-data  4096 loka  23 11:48 .
drwxrwsr-x 4 otrs www-data  4096 loka  22 10:55 ..
-rw-r--r-- 1 otrs www-data 31090 loka  23 11:48 ZZZAutoOTRS5.pm

I did chmod 777 on it, ran DBUpdate-to-6.pl again:

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Can't locate object method "Load" via package "Kernel::Config::Backups::ZZZAutoOTRS5" (perhaps you forgot to load "Kernel::Config::Backups::ZZZAutoOTRS5"?) at /opt/otrs/Kernel/System/SysConfig/Migration.pm line 1602.

I am not sure if the error is related to permissions.

- Julia

EDIT: I did chmod -R 777 /opt/otrs/ and got the same error. I highly doubt it's about permissions at this point.